Help and Support
we will help you solve problems that occur in the themes.
what is included in the support?
1. bugs in themes
If you find bugs or errors that occur in the themes, you can report the error to email@example.com, we’ll review your report and if found true bugs, we will fix bugs in the next update.
If bugs are small, we will provide solutions to overcome them.
2. Customize themes for plugins supported
If you buy a premium plugin in market.osclass.org and there is a certain code that must be installed on the themes, you can ask from our tutorial.
Note: This support does not apply if you buy a plugin in other osclass market.
If the problem is caused by the plugin, you must ask the author of the plugin.
3. Proposed design
If you have ideas or suggestions to add / change the design on our themes, please send your proposal to firstname.lastname@example.org. all design proposals will be considered to be applied in the next update.
4. Custom design
For custom design / layout we only serve a small customized in themes, for example discoloration, css, plugin support and etc.
if you want to create a new layout on themes, you can develop your own. we use bootstrapp framework, you can develop these themes as you like.
5. The third-party error
Note: if there are problems on third parties (hosting or plugin), you should consult with your hosting provider or plugin author. we can only help you solve problems in themes.
6. Time support
Our work time 08:00 to 16:00 +7 timezone, we will continue to help outside these hours if we’re online.
We do not provide assistance if the problem / bugs occur from the script / customize theme you do.
OSCLAS.ME THEME LICENSE
Our Theme License describes the terms, conditions and restrictions applicable to your use of any products OsclassDotMe downloaded by you from www.market.osclass.org